Preliminary Information Form



The subject of this Preliminary Information Form is between the person who will purchase the internet product (“BUYER”) and the address of Öztürk Sokak, Dolaplıkuyu Çıkmazı No:2 Kat:1 34805 Çubuklu Beykoz İstanbul, Zambak Yazılım Danışmanlık Deri Tekstil İmalat San.Tic.Ltd.Şti. ("SELLER") in accordance with the provisions of the Law on the Protection of Consumers and the Regulation on Distance Contracts.




Zambak Yazılım Danışmanlık Deri Tekstil İmalat San.Tic.Ltd.Şti..



Ozturk Street, Dolaplikuyu Cliff No:2 Floor:1 34805 Cubuklu Beykoz Istanbul



0 216 331 1971



0 216 322 7712

E-mail address



3.1. BUYER; In distance contracts regarding the sale of goods, although it is 14 (fourteen) days from the date of delivery of the product to itself or to the person/organization at the address indicated, as a company principle, it can exercise its right of withdrawal from the contract by rejecting the goods within 15 (fifteen) days without taking any legal or criminal responsibility and without giving any reason. . In distance contracts related to service provision, this period starts from the date of signing the contract. The BUYER's notification of the use of its right of withdrawal must be sent to the SELLER's above-mentioned address within this period. must be directed through the means specified in the article.

3.2. The BUYER accepts in advance that it has been informed by the SELLER with this Preliminary Information Form before accepting the distance contract or any corresponding offer. The costs arising from the use of the right of withdrawal belong to the SELLER.

3.3. In order to exercise the right of withdrawal, the SELLER must be notified in writing to the above-mentioned address of the SELLER by registered mail, fax or e-mail within 15 (fifteen) days. However, in accordance with the relevant legal regulations, there is no right of withdrawal in the contracts regarding the following goods/services, even if they have not been used/used:
Goods produced in line with the special requests of the BUYER or his personal needs (including those that are customized to the person / personal needs by making changes or additions on them); cosmetics etc. with chocolate etc. goods, such as foodstuffs, that are not suitable for return due to their nature and that are in danger of spoiling quickly or that are likely to expire; Audio or video recordings, software programs and computer consumables such as CDs, DVDs, unpacked by the BUYER; goods whose price is determined in organized markets such as the stock market; publications such as newspapers, magazines; betting and lottery related services; in general, all services performed instantly in the electronic environment and all kinds of intangible goods delivered to the BUYER instantly. In addition, the services started to be performed within the period of the right of withdrawal with the approval of the BUYER, and other goods-services considered outside the scope of distance sales in accordance with the relevant legislation.

3.4. If the right of withdrawal is exercised,

3.4.1. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it.

3.4.2. Return form

3.4.3. The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

3.4.4. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

3.4.5. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault.

3.4.6. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.


4.1. The basic features (type, quantity, brand/model, color, number) of the Good/Product/Products/Service are available on the website of the SELLER. You can review the basic features of the product during the campaign.

4.2. The prices listed and announced on the site are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.

4.3. Additional fees such as shipping fee, any other tax, duty fee, which is the product shipping cost, will be paid by the BUYER.


5.1. The BUYER has read and read the preliminary information regarding the basic characteristics of the products (type and type, quantity, brand/model, color, unit prices, sales price, payment-collection information, sales price including all taxes and payment method and right of delivery and withdrawal). accepts that he has information and gives the necessary confirmation-approvals for sales in electronic environment.

5.2. The BUYER will be able to place an order from more than one boutique in the same basket for the orders he will place on the Website. The SELLER may issue more than one invoice for the orders placed by the BUYER from more than one boutique. The BUYER agrees to send more than one invoice to him by the SELLER.

5.3. The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the SELLER's contracted cargo company within the legal period, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30 (thirty) days. The SELLER sends and delivers the products it sells to the BUYERS through contracted cargo companies. In the event that the cargo company does not have a branch at the location of the BUYER, the BUYER must receive the Product from another branch of the cargo company that is reported by the SELLER.

5.4. In general, unless otherwise stated, the delivery costs (shipping fee, etc.) belong to the BUYER. The SELLER may not reflect all or a part of the delivery costs in question to the BUYER, depending on the results of the campaigns carried out at the time of sale and announced on the Website.

5.5. In the event that the Products are not found at the BUYER's address at the time of delivery, the SELLER shall be deemed to have fulfilled its obligation fully and completely. In the event that there is no one to take delivery at the address, it will be the BUYER's responsibility to follow up the shipment of the products by contacting the cargo company. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or not accepting the delivery. In these cases, any damages arising from the late delivery of the Product by the BUYER and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER belong to the BUYER.

5.6. The BUYER is responsible for checking the product as soon as it is received and when he sees a problem with the product caused by the cargo, not accepting the product and keeping a report to the cargo company official. Otherwise, the SELLER will not accept responsibility.

5.7. Unless otherwise stipulated in writing by the SELLER, the BUYER must have paid the price in full before receiving the Product. If the price of the Product is not fully paid to the SELLER before delivery in cash sales, and the installment amount due in installment sales is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product. If, for any reason, after the delivery of the product, the bank/financial institution to which the credit card is processed does not pay the Product price to the SELLER, the Product shall be returned to the SELLER by the BUYER within 3 days at the latest, at the BUYER's expense. All other contractual-legal rights of the SELLER, including the follow-up of the Product price without accepting the return, are reserved separately and in any case. The SELLER shall not be liable for any payments made to the SELLER by the bank and/or financial institution, for which a failed code is sent by the bank and/or financial institution for any reason.

5.8. In case the product cannot be delivered within the legal 30-day period due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the extraordinary situation.

5.9. If the product price is collected in order cancellations, it is returned to the BUYER. Credit card payments are also refunded to the BUYER's credit card, and the Product amount is returned to the relevant bank after the order is canceled by the BUYER; Since the reflection of this amount on the BUYER's accounts after the return of this amount to the Bank is entirely related to the Bank's transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene and take responsibility for possible delays. (Banks can generally take three weeks to reflect the refund to the BUYER's account).

5.10. In the event that it is understood that the contractual products cannot be supplied for a justified reason, except for extraordinary circumstances, the SELLER may inform the BUYER and supply another good/service of equal quality and price by obtaining its approval, and it is deemed to have fulfilled its contractual commitment in this way. In cases where the BUYER does not approve, the provisions regarding the cancellation of the order are applied.


6.1. The BUYER will be able to shop from more than one boutique in a single basket on the Website. More than one invoice may be issued by the SELLER for each of the products purchased from different boutiques in the same basket. In order to leave no room for doubt, it should be stated that the SELLER will be able to deliver the products purchased by the BUYER from different boutiques at different times, provided that they remain within the legal period in the legislation.

6.2. The SELLER, at its own discretion, offers various campaigns on the Website for the BUYERS at various times, the conditions of which are determined by the SELLER (in cases where shopping is made from one and/or more than one boutique at the same time in the amounts to be determined by the SELLER, the discounts of the type to be determined by the SELLER are given to the BUYERS. reflected campaigns). In so far, the BUYER has the right to return, withdraw, etc. the products purchased for any reason. In the event that the conditions of the campaign arranged by the SELLER cannot be met for any reason, the discount amount/benefit used within the scope of the campaign will be canceled and will be deducted from the refund payment to be made to the BUYER.

6.3. If the BUYER is able to benefit from more than one campaign on the same invoice, the campaigns will not be combined and the BUYER will only be able to benefit from one campaign. The BUYER accepts, declares and undertakes that he will not claim any rights in such a case.

6.4. The SELLER reserves the right to stop, update and change the campaign conditions at any time, the campaigns announced on the Website. The BUYER is required to review the campaign conditions before each purchase to be made from the Website.


7.1. Name, surname, e-mail address, TR Identity number, demographic data, financial data, etc. of the BUYER, which can be defined as personal data within the scope of the Law on Protection of Personal Data No. 6698. informations;
• to receive orders, to offer products and services, to develop products and services, to solve systemic problems, to perform payment transactions, to use in marketing activities about orders, products and services, in case of prior approval, to update the information of the BUYER and to manage and maintain memberships. It can be recorded indefinitely by the SELLER, the SELLER's subsidiaries and third parties and/or organizations, in writing/magnetic, in order to perform the distance sales contract and other agreements established between the BUYER and the SELLER and to ensure that the technical, logistics and other similar functions of the third parties are performed on behalf of the SELLER. can be kept in archives, used, updated, shared, transferred and processed in other ways.

7.2. DSM Grup Danışmanlık İletişim ve Satış Ticaret Anonim Şirketi sends SMS// Commercial electronic communications can be made with short messages, instant notifications, automatic calls, computers, telephones, e-mails/mails, faxes, and other electronic communication tools. The BUYER has accepted to receive commercial electronic messages.

7.3. Necessary measures for the security of the information and transactions entered by the BUYER on the Website have been taken in the Seller's own system infrastructure, within the scope of today's technical possibilities, according to the nature of the information and transaction. However, since the said information is entered from the devices belonging to the BUYER, it is the BUYER's responsibility to take the necessary measures, including those related to viruses and similar harmful applications, so that they are protected by the BUYER and cannot be accessed by unrelated persons.

7.4. The BUYER can reach the SELLER through the specified communication channels and request data usage-processing and/or communication to be stopped at any time. According to the clear notification of the BUYER on this matter, personal data transactions and/or communications to the party are stopped within the legal maximum period; In addition, if he wishes, his information, other than what is legally required and/or possible, is deleted from the data recording system or anonymized in an anonymous way. If the BUYER wishes, he/she may object to the emergence of a result against him/her by means of transactions related to the processing of his/her personal data, the persons to which it is transferred, correction in case of incomplete or incorrect information, notification of the corrected information to the relevant third parties, deletion or destruction of the data, analysis with automatic systems, In case of any damage due to the processing of the SELLER, you can always apply to the SELLER and get information. The applications in question will be examined and the BUYER will be returned within the legal period, within the periods stipulated in the legislation.

7.5. Regarding all kinds of information and content of the Internet Site and their arrangement, revision and partial/complete use; Except for those belonging to other third parties according to the SELLER's agreement; all intellectual and industrial rights and property rights belong to Zambak Yazılım Danışmanlık Deri Tekstil İmalat Sanayi Ticaret Limited Şirketi.

7.6. On other sites accessed from the Internet Site, their own privacy-security policies and terms of use are valid, and the SELLER is not responsible for any conflicts or negative consequences that may arise.


8.1. SELLER records (including records in magnetic media such as computer-sound recordings) constitute conclusive evidence in resolving any disputes that may arise from this Agreement and/or its implementation. The parties have accepted that the Consumer Courts of the BUYER and the SELLER will be authorized in cases exceeding the Consumer Arbitration Committees in the place of residence of the BUYER and SELLER, within the monetary limits determined within the framework of the legislation, in disputes arising from the implementation and interpretation of the Contract.

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